🛡 Privacy Policy

Introduction

This Privacy Policy outlines how SUBHASH CHAND JAIN AND CO. and its affiliates (collectively referred to as “we,” “our,” or “us”) collect, use, share, protect, and otherwise process your personal data through our website www.lacework.in (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering. However, by accessing or using any part of the Platform, providing your information, or availing any product or service, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and any applicable service-specific terms. This Platform is intended for use within India, and your data will be stored and processed primarily in India. If you do not agree, please refrain from using or accessing the Platform.

📥 Data Collection

We collect personal data when you interact with our Platform or services. This may include:

• Basic identifiers: name, date of birth, address, phone number, email ID
• Identity/address proof documents
• Sensitive data (with consent): payment details, biometric data (e.g., facial features), etc.
• Behavioral and transactional data: preferences, usage patterns, and interactions on our Platform and partner platforms

You may choose not to provide certain information, though this may limit access to specific features or services.

If you receive any communication claiming to be from SUBHASH CHAND JAIN AND CO. requesting sensitive data (e.g., card PINs, banking passwords), do not respond. Report such incidents to the appropriate law enforcement authorities immediately.

🎯 Usage of Data

We use your personal data to:

• Deliver and improve our services
• Facilitate order processing and customer support
• Customize your experience
• Inform you about offers, updates, and new products
• Prevent fraud and ensure security
• Conduct research, surveys, and analytics
• Comply with legal obligations

You may opt out of marketing communications at any time.

🔗 Data Sharing

We may share your data with:

• Internal group entities and affiliates
• Sellers, logistics partners, payment providers, and other service partners
• Government or law enforcement agencies when required by law or in good faith

We are not responsible for the privacy practices of third-party platforms. Please review their policies before sharing your data.

🔐 Security Measures

We implement reasonable security practices to protect your data from unauthorized access, loss, or misuse. While we strive to safeguard your information, data transmission over the internet is inherently vulnerable. You are responsible for maintaining the confidentiality of your login credentials.

🗑 Data Retention & Deletion

You may delete your account via your profile settings or by contacting us. Account deletion may be delayed if there are pending claims, grievances, or services. We retain personal data only as long as necessary for the intended purpose or as required by law. Anonymized data may be retained for research and analytics.

🧾 Your Rights

You may access, update, or correct your personal data directly through the Platform’s account settings.

✅ Consent & Withdrawal

By using the Platform or providing your data, you consent to its collection, use, and processing as outlined in this Privacy Policy. If you provide data about others, you confirm you have the authority to do so.

You may withdraw your consent by writing to our Grievance Officer (details below) with the subject line: “Withdrawal of consent for processing personal data.” Withdrawal will not apply retroactively and may affect service availability.

🔄 Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please check periodically for updates. Significant changes will be communicated as required by law.